An exciting opportunity has arisen to join a global organisation as a Senior Associate - IT Site Services Technician on a Contract basis in Poland, having good experience in IT Site Services. You will playing a key role in steering the End user requests and issues at local office and remote support.

Skills:

• Having atleast 3 - 5 years of experience in System administrator/IT Technician
• Mobile Device Management, MFA Configuration in End user Systems
• Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems
• Responsible for assets management & inventory includes Systems, Laptop's, Office IT equipment
• Audio & Video conferencing equipment management
• Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room
• Installing and Configuring VPN's on end user systems
• Troubleshooting basic Network related issues and WIFI issues.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Knowledge on Google Workspace is additional knowledge
• Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office versions and any other authorized desktop applications
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Configuration of Network Printers and Shared Printers
• Providing solutions at Desktop level support and application level
• System Related problems, Software Installations, Antivirus updating
• Performing LAN and WAN administration tasks as required.
• Perform both onsite and remote Help Desk tasks end-to-end
• Upgrading Operating System & Antivirus patches in users laptops and desktops
• Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg, management, individual contributors.
• Having Strong experience in agile ways of working.
• A degree in a computer science or a related field is desirable but not essential.

If this position sounds of interest, please send across an updated CV and a member of the resource team will be in contact to proceed with your application.