Service Desk Analyst

Peterborough, Cambridgeshire (Full-Time, On-Site)

3 months initially

£220.00 per day inside IR35

A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

• Provide technical support and troubleshooting for a variety of IT-related issues.
• Analyse and resolve technical problems efficiently and effectively.
• Respond to customer inquiries with professionalism and a high level of customer service.
• Ensure customer satisfaction through timely and accurate resolution of issues.
• Collaborate with team members to provide comprehensive support and share knowledge.
• Maintain detailed and accurate records of customer interactions and resolutions.

Qualifications:

• Strong technical support and troubleshooting skills.
• Excellent analytical skills.
• Proven customer support and customer service abilities.
• Good communication and interpersonal skills.
• Ability to work well in a team environment.
• Previous experience in a similar role is preferred.
• Relevant certifications or qualifications in IT support or customer service are beneficial.

Please attach your CV for immediate consideration.