• 1st Line Helpdesk Engineer - Active Directory, O365/Azure etc.
• 5 DAYS ON SITE

1st Line Helpdesk Engineer - Active Directory, O365/Azure etc. 5 DAYS ON SITE IN MANCHESTER.

My Retail client based in Manchester, seeks an eager to learn, intelligent and technically astute 1st Line Helpdesk Engineer. You must have strong communication and interpersonal skills and be happy working 5 days a week onsite for £24K-£25K + Benefits.

Key skills are - Active Directory, O365, Hardware/Printer.

A successful candidate will be proficient in the use and build of desktop IT equipment. You will have a good working knowledge of the Windows OS environment, Office 365, Active Directory and basic hardware, printing & network knowledge, preferably supported by an IT qualification. You will also be comfortable with hands on physical work within the wider warehouse and office environment. Preferably but not essential they will have experience of working in a Help Desk/Service Desk environment and have excellent customer skills. Be capable of managing their work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls/tasks by agreed deadlines.

The successful candidate will need excellent administration and communication skills.

Current operational hours are 08:00 to 18:00 Monday to Friday managed on a rota within the team, these shifts are: 08:00 - 16:30, 09:30 - 18:00. Some travel may be required for training purposes

Again, main attributes for the ideal 1st Line Helpdesk Analyst are:

• Strong communication and interpersonal skills
• Phone and Email Customer Support
• 1st line technical support in AD (Active Directory), O365 & Hardware/Printing
• 5 days on site in Manchester