We are looking for an experienced data driven Performance Operations Manager with a good knowledge of the IT estate - OSS/BSS/CRM/ORM that supports websites and apps. Also required is some management experience as it will be managing a small team of people.

This is for an Initial 6 month contract working for a high profile company in Reading that have hybrid working with 2 days in the office.

The role will involve leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. You will also be measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.

What experience is needed

• A solid technical background with applications and infrastructure
• Good knowledge of an IT estate - OSS/BSS/CRM/ORM that supports websites and apps
• Experience of toolsets for data driven operations - ie writing reports/dashboards using the technical stack
• Ability to be able to create, design and establish reporting across various areas
• Line management experience of leading a team
• Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers

Project People is acting as an Employment Business in relation to this vacancy.