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L2 Support Service Management Team Trading Technology Czech Republic (Prague office) Cititec are partnered with an electronic trading firm, and they're looking for an L2 support specialist to join their team! As a key team member, you'll ensure seamless operations and drive global success. Responsibilities: Provide top-tier support within SLA framework, specializing in FIX Protocol. Serve as an escalation point for critical service problems, utilizing expertise in FIX API. Manage toolsets and Knowledge Base content for optimal support efficiency. Generate comprehensive Customer Service... more ->